Case Study Form

Case Study Questionnaire

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1. What was the major problem/pain point/issue/reason you needed a developer?

2. Think about what you wrote in #1 – was there an emotional component to the pain point? Perhaps it was intensely frustrating, making your customer service team morale low, or making the CEO angry. What emotions did you or other stakeholders feel because of what was going on?

3. What led you to choose Zao over any other agency?

4. What was the solution to question #1?

5. What was the biggest takeaway or success of this project?

6. When you think about this project and what was accomplished, in contrast to question #2 – what is the emotional makeup of the stakeholders when considering the outcome of this project and the problems we’ve been able to solve?

7. If you have any gushing remarks that you’d like us to use as a testimonial for Zao, outside of our case study, we’d appreciate that!

8. Are there any other comments or feedback you have for us about your project?